The Future of Consumer Healthcare ICT (PDF)

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Healthcare is rapidly approaching the era of client-focused, interactive Medicine, driven by the changing dynamics of human intercourse and progress in science and technology. This creates immense opportunities for software and ICT companies to develop innovative products that solve health problems and improve healthcare delivery processes. In the new dispensation, this would entail a thorough appraisal of advances in medical knowledge and procedures, in order to appreciate the needs of the clients, vis-à-vis healthcare providers in effective care delivery. This paper examines the various approaches to determining these needs, and the roles ICT is playing and could play in the future in meeting them, in particular from the perspective of the individual client.